Privacy policy

This page describes what is collected when you use this site or send an enquiry, why it is
collected, and how to have it removed.

What is collected

When you submit an enquiry the form records your name, email address, company, country, the quantity
and specification you entered, and the message itself. The IP address the submission came from is
recorded as well, together with the page it was sent from. No other personal data is collected by the
form.

Server logs

The web server records standard request logs: the address requested, the time, the response code,
the referring page and the browser identification string. These logs are used for security and for
diagnosing faults, and are rotated on a routine schedule.

Cookies

No advertising or analytics cookies are set by this site. A session cookie may be set when you use
the enquiry form, and it expires when the browser closes. The site does not run third-party tracking
scripts.

Why the data is held

Enquiry data is used to answer the enquiry, to prepare a quotation and to keep a record of what was
quoted and supplied. It is not sold, rented or shared with third parties for marketing.

How long it is kept

Enquiry records are kept for as long as the commercial relationship is active and for a reasonable
period afterwards, so that a repeat order can be answered against the same specification. Records that
relate to a completed supply are kept for the period required by the applicable record-keeping rules.

Who sees it

The enquiry is stored on the server that hosts this site and is delivered by email to the address
published on the contact page. Access is limited to the people who answer enquiries and prepare
quotations.

Your rights

You can ask what is held about you, ask for a correction, or ask for the record to be deleted.
Write to [email protected] and the request is answered
within a reasonable period. Deleting an enquiry record does not remove records that a supply
relationship requires us to keep.

Security

The site runs over HTTPS. Enquiry data is stored on a server with restricted access. No system is
perfect, and no absolute guarantee is offered, but the data held here is limited to what is needed to
answer a commercial enquiry.

Changes

If this policy changes, the revised version is published on this page with a new date. Material
changes are not applied retroactively to data already held.