Terms of sale

These terms apply to quotations, orders and deliveries of catalogue and custom compounds from
SynthonLab. Where a signed agreement exists, that agreement takes precedence over this page.

1. Quotations

A quotation is valid for 30 days unless it states otherwise. Prices are quoted per unit weight,
ex works, and exclude freight, insurance, duties and any destination-specific paperwork unless the
quotation says those are included.

2. Orders

An order is accepted when it is confirmed in writing. A confirmation states the compound, the
quantity, the packing, the specification, the price and the expected dispatch window. Changes after
confirmation are treated as a new order for the affected items.

3. Specification and acceptance

The specification is the one stated on the order confirmation. Acceptance testing is carried out
against that document. Where no specification is agreed, the lot certificate is the reference and the
catalogue entry is descriptive rather than contractual.

4. Claims

Any claim about identity, assay, packing or damage must reach us within 14 days of delivery, with
the lot number and the analytical result that supports the claim. Material that has been repacked,
disturbed or used cannot be accepted back unless the claim concerns identity.

5. Returns

Returns require written authorisation. Opened containers of hazardous material cannot be accepted
back into the warehouse. Where a claim is upheld, the remedy is replacement or credit for the affected
quantity, at our option.

6. Hazard and transport

The buyer is responsible for ensuring that the compound is lawful to import, possess and use in the
destination country, and that the receiving site is equipped to handle it. Transport classification is
stated on the SDS. Where a compound requires a specific licence or end-use declaration, that
requirement is stated on the quotation.

7. Use restriction

All compounds are supplied for laboratory, research and industrial use by qualified personnel. They
are not sold as drugs, cosmetics, food additives, pesticides, household products or veterinary
products, and are not intended for human or animal consumption. The buyer is responsible for the use to
which the material is put.

8. Title and risk

Title passes on payment in full. Risk passes according to the Incoterm stated on the order
confirmation. Where no Incoterm is stated, risk passes on handover to the carrier.

9. Liability

Liability for any lot is limited to the invoiced value of that lot. We are not liable for lost
profit, lost product, process downtime or consequential loss arising from the use of the material.

10. Force majeure

Neither party is liable for delay caused by events outside its reasonable control, provided the
affected party notifies the other within a reasonable time and the delay is not caused by its own
negligence.

11. Confidentiality

Structures and route information disclosed for a custom project are treated as confidential and are
not circulated outside the people working on the project. An NDA is signed on request, before the
structure is discussed internally.

12. Governing law

These terms are governed by the law of the supplier’s place of business. Disputes are referred to
the courts of that jurisdiction unless the parties agree in writing to arbitration.

13. Contact

Questions about these terms: [email protected].